Shipping and Returns

SHIPPING

Our goal at Midnight Whispers is to ship all orders after a shipping label is printed within 5 business days. Items are not shipped on weekends. When we ship your box, you will receive an email with a tracking number. Please note, we are unable to estimate shipping times once they are out of our hands.

Please reach out to neighbors and your shipping provider before sending us an email. If the shipping provider can confirm that your package has been lost during transit, please reach out to our customer service email (info@midnightwhispersbox.com). 

Estimated Timeframes:

Boxes ship from the US. Please note, domestic orders take 1-7 business days once tracking is first updated. Shipping time does not include the 2-5 business days where we are preparing your order. International orders can take up to 4-6 weeks to deliver. 

International shipping:

We proudly ship to Canada + 55 countries!  Shipping fees vary for additional books and are based on weight. Please note, shipping times may vary. Please note, international shipping can be unfortunately expensive and have risen with recent times. We strive to ensure we choose the best shipping partners with the best rates. 

You could also use a consolidation service such as Stackry! More details are below.

We recommend using a consolidation shipping service like Stackry to purchase from us if you are an international reader. 
How does Stackry Work?
  • You get a free, private US address
  • You're able to shop from your favorite US retailers and ship to the US address
  • Stackry will notify you when your packages are received and ready to be shipped
  • Simplify and save on international shipping! (Also, don't miss out on our Exclusive Editions!)

Please note, VAT is not applied to our book boxes as they are exempt. Please note, all border fees or import duties are at the responsibility of the receiver. Midnight Whispers is not responsible for additional fees or duties upon delivery. Once delivery to the country has occurred, the customer is responsible for any international fees or duties applied. Any boxes returned to us due to the lack of payment will receive no refunds. The customer will be responsible for any reshipment fees. 

SHIPPING COSTS

Shipping is based on weight, volume/size, and final destination. 

RETURNS & CANCELLATIONS

Unfortunately, we cannot accept returns or cancellations. All items are final sale and nonrefundable. Midnight Whispers does not accept any returns or exchanges with other books/boxes. This policy is agreed upon by checking the box for every purchase at the check out page.

Any credit card disputes filed against an order will result in the immediate cancellation of all current and future orders associated with the customer. We reserve the right to refuse service to anyone for any reason at any time.

If any action is taken against us with Paypal, and escalated, we reserve the right to charge a $5 processing fee for any refunds provided by Paypal and the right to refuse future business with the customer. 

DAMAGES

We are so sorry to hear your box or book arrived damaged! Our fulfillment fairies work hard in inspecting each individual book but please know, interior inspections are not able to be performed.  We acknowledge that mistakes or incidents may occur in inspection, handling, or shipping. Also, please realize shipping and handling is outside of our control though we package each box with care (bubble wrap + shredded paper).

In the event you received a damaged book, please email us at Info@midnightwhispersbox.com within 14 days of delivery with a photo, measurements and description of the damage to obtain assistance. Please allow 4 weeks prior to reaching out if your delivery is missing.  We review each concern individually and will assist where able. Please note, Midnight Whispers is unable to assist if a box tracking number shows that it was delivered. Please contact your local postal office for help. Please note, we are only able to accept exchange or return requests within the 14 days from the date you received your order, indicated by your tracking information. 

Items below DO qualify as damage:

  • Split spine
  • Torn/missing pages affecting readability of the book 
  • Torn or severe crease in endpapers
  • Extreme blurriness of edges
  • Tear/rip/cuts on the front of the book or dust jacket larger than 1cm
  • Large scratches or cuts on the front cover (Jacket or hardcover) 
  • Water damage
  • Defects from manufacturing (large amount of missing foil, missing embossing, etc.)
  • Heavy creasing on dust jackets 20mm or more
  • Crushed edges or corners 15mm or more in size
  • Large dents 15mm or more in size
  • Missing an author signature when it should have one
  • Misaligned sprayed edges 5mm or more

Items below do NOT qualify for replacement:

  • Loose dust jackets
  • Light scratches, white spots, or marks on the back of the book/jacket
  • Minimal creasing of dust jacket less than 20mm
  • Slightly faded or minor areas of missing foil finishes
  • Minor scuffing on the edge
  • White spots or minor scratches/marks on the top or bottom edge of the book
  • Slightly blurred stenciled/sprayed/digital edges
  • Slight missing of foil on foiled edges
  • Slightly wavy pages
  • Minor page bleeding 
  • Creasing or folding on the top or bottom of the book spine or dust jacket or at the corners
  • Ripped/damaged blank pages
  • Misaligned sprayed edges 4mm or less

Please note, some finishes show more manufacturing wear that are considered normal during the printing process:

Metallic edges or dust jackets tend to show and be more prone to scratching

Paper variations or cutting marks on the edges during manufacturing (underneath sprayed edges)

Minor misalignment of tip-ins - These are added after the book is bound so it can be common for these to be tilted slightly or off centered. 

Please remember that the listed criteria are provided for general guidance, and each claim will be carefully reviewed on a case-by-case basis. All returns/exchanges will be at the discretion of Midnight Whispers customer service.